We do not accept requests for app on online purchases at this time. You will have up to 30 days after the pruchase to receive credit. If your request is approved, your points will show up in your account in 24-48 hours. If your points do not show up after 48 hours, we may not have been able to grand your request. View our Terms & Conditions for a list of reasons why a request may not be granted. You can always contact customer service for help.